Airbnb has terrified the hotel industry so much, it just agreed to a $17.2b merger
It's difficult to avoid the conclusion that the merger of hotel giants Marriott and Starwood is partly due to the threat of accomodation marketplace Airbnb.
Texting Your Hotel—The Next Evolution of Hospitality Customer Service | CustomerThink
Customer service doesn’t take a vacation, and neither does the hospitality industry. Staff are always on call 24/7 to meet the needs of visitors and travelers, wayfarers and wanderers. But the needs ...
Disrupting the Status Quo: Innovation and Relevance in the Hospitality Industry - The Streetsense Blog
Our key takeaways on innovation and disruption in the hospitality industry from the 2015 Bisnow Lodging Investment Series in Washington D.C.